About Us

Tiger Optics | a Process Insights Brand

PROCESS INSIGHTS DELIVERS PREMIUM INSIGHTS INTO PROCESS

Each of our premium brands have a long history of delivering advanced and reliable analytical solutions ensuring product quality and optimizing process efficiency and safety, with comprehensive customer service at the center of everything we do.

Process Insights is worldwide and is made up of bright, passionate people who want to invest their time in making process control safer.  Our global analytical instrumentation, and process automation products and solutions are at work all over the world delivering innovative and differentiated analysis and measurement solutions that add high value to our customers.

We are committed to developing innovation that helps our customers create the products and services that make our lives better and protects our environment.  With continued pursuit, our strategic and global expansion offers significant future opportunities across the value chain for our customers, our channel partners and our suppliers. 

Process Insights is a portfolio company of Union Park Capital, a private-equity firm that specializes in industrial technology investments.

THE PROCESS INSIGHTS BRAND PORTFOLIO:

KEY ADVANTAGES OF PROCESS INSIGHTS

  • Field-proven industry-leading solutions, technology and support
  • Large, global install-base of customer-success stories
  • Protect personnel, facility and the environment with turnkey solutions that fit and work together
  • Increase product quality and improve revenue
  • Reduce downtime
  • Ensure regulatory compliance
  • Reduce process complexities
  • Keep operating costs in check
  • Keep the procurement process simple – one vendor accountability
  • Supported by a global service network

INDUSTRIES WE SERVE

OUR MANUFACTURING LOCATIONS 

SERVING YOU WHERE YOU ARE

Our Centers of Excellence deliver a market-leading portfolio of analytical instrumentation, process control, water analysis, and safety monitoring solutions with global service and support.  No matter what Process Insights’ brand you purchased, or what part of the world you are located, you deserve the best in sales, service and support.

YOUR TRUSTED SERVICE PARTNER 

Maximize Your Asset Performance and Protect Your Process

We are with you after the sale.  Process Insights Global Service provides a wide range after-sales services to proactively maintain your analytical instrumentation. With fast repair and rapid turnaround, OEM spare parts, emergency response, and qualified field service experts, we ensure you get the best value for maximized uptime and peace of mind. We can provide you with the expert execution of both large and small projects and the after-sales service when and where you need it.

Our customer-centric approach delivers fast and reliable service when you need it most. With our qualified field service experts and remote technicians, we ensure you get the best value for maximized uptime and peace of mind. Gain seamless connectivity to global experts to diagnose issues and get real-time insight before major malfunctions and shutdowns take place, and negatively impact your process.

  • Global support for all Process Insights brands and products
  • In-house training center
  • Convenient in-region customer service
  • and support
  • 24-hour emergency response
  • Remote technical support and diagnosis
  • Repair and replacement service
  • Spares and upgrades
  • Calibration
  • On-site service
  • Performance verification
  • Startups and commissioning
  • System integration
  • Test services

Questions? We’re here to help.