Service

A Trusted Service Partner to Maximize Your Asset Performance and Protect Your Process 

Service, Maintenance, and Technical Support

As part of Process Insights, we are dedicated to helping you maximize the value of your Tiger Optics CRDS analyzer by providing applications support, technical training, software, on-site and remote service, upgrades, spares, rentals, and more!  We offer a wide range of service designed to satisfy the needs of our varied customer base. We offer customized service plans as well as our standard services shown below:

  • On-site service agreements for the highest level of service
  • Extended warranty agreements for customers who desire a rapid response, low cost, fixed fee repair service
  • Rentals and factory-authorized spare parts

We are ready to assist you with any technical or service-related inquiries that you may have.  Recognizing that every customer requires different levels of support to meet and maintain their objectives, our Customer Service and Technical Support Team is made up of factory trained and certified support experts located around the world to provide the highest quality support and service.

      • Gain highest level of reliability
      • Ensure optimized asset performance
      • Improve maintenance schedule
      • Reduce downtime
      • Remote support and diagnostics
      • Gain higher return on investment

We maintain our primary service department in our corporate headquarters in Horsham, Pennsylvania, USA. Tiger Optics Field Service Engineers serve our local and global customers from strategic locations in the United States. Our extensive distributor and service network covers the globe to quickly serve the needs of our worldwide customer base.

Learn more about our service offerings

Performance Verification

The Analyzer Performance Verification Program is a valuable annual health check that helps your analyzer perform within specifications, function at high factory standards and meet the requirements of regulatory agencies.

Analyzer Upgrades

Add more value to your new or existing Tiger Optics analyzer with our many options to upgrade and modernize your system or add additional capabilities.
 

Training

Whether on-site or via webinar, Tiger’s training programs allow users to get the most out of their analyzers by learning the ins and outs of high-performance trace gas analysis.
 

Factory Service

From repairs to calibrations to specialty tests, Tiger Optics’ and Process Insights’ authorized factory service centers provide the expertise you need to optimize your analyzer’s performance.

On-Site Service

A global network of authorized service centers and personnel provides you with expert on-site support, from troubleshooting sampling systems to analyzer installations and more.

Rental Analyzers

Not ready to buy yet or just looking for a temporary solution? Rental analyzers from Tiger Optics offer a cost-effective, high-performance solution.

Questions? We’re here to help.